📝 Return & Refund Policy

📦 1. Return Process

Step 1: Contact Customer Service
You must contact us within 7 business days from the date of delivery via email or phone. Please request a return number and clearly state the reason for the return.

Step 2: Send the Product
After receiving the return number, you have 7 days to ship the product back to our provided address, including the return number in the package.

✅ 2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

• The product must be in its original condition, unused, and undamaged.
• It must be returned in its original packaging, including all parts and accessories.
• Contact lenses must be unopened and sealed in original packaging.

💰 4. Refunds & Timeframe

Refund Amount:

• Only the product price will be refunded.
• Original shipping fees are non-refundable.
• Return shipping costs are the customer’s responsibility.
• Processing or bank fees may be deducted for credit/debit card payments.

🕒 5. Refund Timeframe:
Once we receive and inspect the returned product, the refund will be processed within 7–14 business days and issued to the original payment method.