Terms & Conditions - Eagle Optics

📝 Terms & Conditions

Welcome to Eagle Optics Store. These terms protect your rights as a valued customer. By placing an order on eagleoptics.me, you confirm your acceptance of these terms.

🛍️ Our Products & Medical Disclaimer

We guarantee the authenticity of every product listed on our site, including sunglasses, optical frames, and contact lenses.

⚠️ Important: You are fully responsible for the correct usage of these products. Please consult your ophthalmologist or optometrist before purchasing any vision-related item. We are not liable for health issues resulting from misuse or incorrect selection.

💳 Orders & Payment

Your order is officially accepted once you receive a confirmation email. We accept the following payment methods:

  • Cash on Delivery (COD).
  • Credit/Debit Cards.
  • Installment Plans.
  • Bank Transfers & Local Wallets.

❌ Order Cancellation

By You: You have the right to cancel your order any time before it is shipped.

By Us: We may cancel your order if payment fails, information is missing, or delivery is not possible after reasonable attempts.

🚚 Delivery & Ownership

  • Delivery charges are clearly displayed at checkout.
  • If delivery is delayed due to events outside our control, we will inform you immediately.
  • Product ownership transfers to you upon successful delivery and payment.

🔁 Return & Refund Policy

📞 1. Return Process

Contact customer service within 7 business days of delivery to request a return number. You must send the item back within 7 days of receiving this number.

📦 2. Return Conditions

  • Product must be in original packaging, unused, and undamaged.
  • Contact lenses must be unopened with the original seal intact.

❌ 3. Non-Returnable Items

We cannot accept returns for: Used/Damaged products, consumable items, or customized lenses/prescription-made products.

💰 4. Refunds

Refunds cover the product price only (excluding original shipping fees). Return shipping and bank fees may be deducted.

🔄 Updates to Terms

We reserve the right to update these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated Terms.

For inquiries, email us at: support@eagleoptics.me